NEED HELP?


Contact us

Email:              akiarose@outlook.com

Address:          PO Box 674, Applecross, Western Australia 6953

 

Sizing

Our sizing is true to Australian size standards, so usually the right size for you would be your regular size. If you are in between sizes we generally recommend that you select the smaller size. Please feel free to contact us if you need any advice on fit, we are more than happy to help.

AUS

Europe

USA

UK

4

32

0

4

6

34

2

6

8

36

4

8

10

38

6

10

12

40

8

12

14

42

10

14

 

Shipping

We understand that you are keen to receive your new threads; for that reason, we try our best to dispatch your order within one business day. Tracking details will be provided for you to monitor the delivery status of your parcel. Akia Rose Activewear accepts no responsibility for any loss once tracking indicates the parcel has been received by you.

AUSTRALIA – FREE shipping to all Australian locations serviced by Australia Post. At the checkout you can elect to pay extra for express shipping and for signature on delivery. You can generally expect to receive your order within 2-7 business days from dispatch, depending on your delivery address.

OVERSEAS - DISCOUNTED flat rate shipping of AUD $20 to all International locations serviced by Australia Post. The flat rate fee will be applied at the store checkout page. At the checkout you can elect to pay extra for express shipping. You can generally expect to receive your order within 6-14 business days from dispatch, depending on your delivery address. Please note international customs delays, taxes and duties may apply in different countries. Akia Rose Activewear is not liable for any such additional charges, it is the responsibility of the customer to check if any additional charges may apply in the destination country. Akia Rose Activewear will not accept or refund returned goods due to customs related charges.

 

Returns

We really hope you enjoy your Akia Rose purchase. However, we do understand that sometimes an online product is not quite what you expected. We offer a 14-day return period for all non-clearance online purchases providing the returned goods are in their original condition, unworn, undamaged (including damage by makeup, fake tan or deodorant) and product swing tags attached. If returned goods do not meet the criteria a refund request will be declined.

Please note we do not accept returns/exchanges on any Clearance products. Please contact us if you need advice on sizing/fit, we are more than happy to help.

A return document with instructions is supplied with your purchase. Return shipping/delivery costs are the responsibility of the customer and are not refundable by Akia Rose Activewear.

Returns will be processed on the next available business day and providing the return criteria are met refund arrangements will be initiated immediately. You can expect a refund payment within 5-7 business days. Any items that do not meet the return criteria will not be refunded and will be delivered back to the customer.

 

Care of your AR threads

Our activewear is made for everyday wear, so we’ve made sure they are resilient products that are super easy to care for. You can throw them in the washing machine and apart from some tops you won’t need to iron them.

To maximise the longevity of your activewear avoid:

  • prolonged soaking or leaving wet;
  • contact with bleach;
  • drying in the sun, and
  • tumble drying.

We also recommend that you remove any bra pads before machine washing. It’s not necessary, but they will last longer if you do.

Please follow the specific care instructions attached to each item of clothing.